Privacy Policy

Effective Date: January 1, 2026

Studio 11 Wellness ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book a retreat, inquire about travel services, or communicate with us.

By using this website, you consent to the practices described below.

1. Information We Collect

We may collect the following types of information:

Personal Information

  • Full name

  • Email address

  • Phone number

  • Mailing address

  • Passport details (for travel bookings only)

  • Date of birth (if required for travel)

  • Payment details (processed securely through third-party providers)

Non-Personal Information

  • IP address

  • Browser type

  • Device information

  • Website usage data (via cookies and analytics tools)

2. How We Use Your Information

We use your information to:

  • Process retreat and travel bookings

  • Communicate regarding your reservation

  • Provide customer support

  • Send newsletters or updates (if you opt-in)

  • Improve our website and services

  • Comply with legal and regulatory requirements

We do not sell or rent your personal information.

3. Payment Information

Payments made through our website are processed via secure third-party payment providers. We do not store full credit card information on our servers.

4. Sharing of Information

We may share your information with:

  • Travel suppliers (hotels, cruise lines, airlines, retreat venues)

  • Payment processors

  • Insurance providers (if requested)

  • Legal or regulatory authorities when required

All third parties are required to handle your information securely.

5. Email Communications

If you subscribe to our newsletter, you may receive occasional updates about retreats, travel experiences, and special offerings.

You may unsubscribe at any time by clicking the link at the bottom of any email.

6. Data Security

We take reasonable administrative and technical measures to protect your information. However, no internet transmission is ever completely secure.

7. Cookies

We use cookies and analytics tools to understand website usage and improve user experience. You may disable cookies in your browser settings.

8. Your Rights (Canada & International Visitors)

You have the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Withdraw consent for marketing communications

To exercise these rights, contact us at:

Email: info@studio11wellness.com
Phone: 778-788-8948

9. Retention of Information

We retain personal information only as long as necessary to fulfill bookings, legal obligations, and operational requirements.

10. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.