Terms & Conditions

Effective Date: January 1, 2026

Welcome to Studio 11 Wellness. By accessing this website or booking a retreat or travel experience, you agree to the following terms.

1. Services Provided

Studio 11 Wellness provides:

  • Curated wellness retreats

  • Group travel experiences

  • Luxury travel planning services

  • Travel advisory and booking services

We act as an intermediary between clients and travel suppliers.

2. Booking & Payments

  • A deposit is required to secure your retreat or travel reservation.

  • Payment schedules will be outlined in your booking agreement.

  • Final payment deadlines must be respected to maintain your reservation.

  • Failure to pay by the due date may result in cancellation and forfeiture of deposits.

  • All pricing is subject to availability and supplier confirmation.

3. Cancellations & Refunds

Cancellation policies vary depending on:

  • The retreat

  • The cruise line or tour operator

  • The hotel or venue

Specific cancellation terms will be outlined in your booking agreement.

Unless otherwise stated:

  • Deposits may be non-refundable.

  • Travel insurance is strongly recommended.

4. Travel Insurance

We strongly recommend purchasing comprehensive travel insurance, including trip cancellation, interruption, and medical coverage.

Studio 11 Wellness is not responsible for losses resulting from failure to obtain adequate insurance.

5. Assumption of Risk

Participation in retreats and travel experiences involves inherent risks including, but not limited to:

  • Physical activity risks

  • International travel risks

  • Weather events

  • Transportation delays

By booking, you voluntarily assume all risks associated with participation.

6. Limitation of Liability

Studio 11 Wellness acts as an agent for independent travel suppliers (hotels, cruise lines, airlines, tour operators).

We are not responsible for:

  • Acts or omissions of suppliers

  • Injury, loss, delay, or damage

  • Changes in itineraries beyond our control

Liability is limited to the amount paid directly to Studio 11 Wellness for services.

7. Health & Participation

Participants are responsible for ensuring they are physically and medically fit to participate in retreat activities.

You agree to inform us of any relevant medical conditions prior to travel.

8. Itinerary Changes

We reserve the right to modify itineraries due to:

  • Weather conditions

  • Supplier changes

  • Safety considerations

  • Unforeseen circumstances

We will always act in the best interest of the group.

9. Intellectual Property

All website content, branding, and materials are the property of Studio 11 Wellness and may not be reproduced without written consent.

10. Governing Law

These Terms are governed by the laws of British Columbia, Canada.

11. Contact Information

Studio 11 Wellness
2185 Brent Drive, Penticton, BC V2A 9G5
info@studio11wellness.com
778-788-8948